Pulled quote from Denise Anderson, Health-ISAC President and CEO:
“It is imperative organizations deploy GenAI strategically and methodically, establishing clear, understood,
well-communicated guidelines and applicable training.”
Foreword
Healthcare, innovation, and technology have gone hand-in-hand since ancient times. Each invention and discovery, from the stethoscope to antibiotics to electronic health records, has expanded our ability to deliver effective and efficient care to patients (albeit with a few challenges along the way). Now, as we enter the era of generative AI (GenAI), healthcare organizations are facing a paradigm shift of a magnitude not seen for generations. The possibilities to rethink the healthcare delivery process are endless – if leaders can successfully bring new solutions into the workflow. In the 2025 Wolters Kluwer Future Ready Healthcare Survey, conducted by the independent marketing research firm Ipsos, we take a closer look at how organizations are approaching the implementation of GenAI across the care continuum. The report identifies organizations’ top priorities and pressures, as well as their levels of preparedness to bring GenAI into existing workflows while leaving room for future growth. In particular, we examine how GenAI can support workforce development: a key pain point in a time of ongoing shortages of qualified nurses, physicians, pharmacists, allied health professionals, and other essential healthcare personnel. We also explore why having a “workflow mentality” is critical to bringing GenAI to the areas where it will be most effective.
